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FAQs



Top 5 Southwestern Company FAQs

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Q. What is the Southwestern Company? What does it do?

 Southwestern Company, located in Nashville, Tennessee, has been in business since 1855. In 1868, Southwestern began helping college students finance their college expenses through running their own sales business. Today, Southwestern is one of the nation’s most respected sales ...Read More

Q. Is the person at my door really contracted to sell your products?

The students are independent contractors in Southwestern product spending their summers learning the independence of running a business far away from home and building a resume in both experience and life skills. Students that knock on your door to sell Southwestern products are provided with a doub...Read More

Q. How long do I have to cancel my order?

Per your signed contract, and under Federal Trade Commission guidelines, you have three business days from the date of sale to cancel your order. The sale is a legally binding transaction between you and the student dealer. As a third party to the sale, Southwestern Company does not have the le...Read More

Q. Why can I not purchase the products online?

This is an increasingly common question in today’s high-tech world. The Southwestern summer program remains true to its roots. The program was set up in 1868 to help students offset their educational expenses. It is no different today. Through selling educational products d...Read More

Q. Why don’t the students leave a business card, contact information or some type of leave-behind?

Actually, some do.  This is a decision that is up to them, as they are running their own business.  Typically, personal contact information is not provided for safety reasons.  They also will not distribute information about their host family or where they are living in the community ...Read More

More Southwestern Company FAQs

Q. Why is a check made out to the student and not Southwestern?

 Personal checks are not made out to Southwestern Company because the product is being sold to you by the student dealer. Since they are running their own business, they open a local bank account in their own name to conduct business for the summer. To deposit the check into their acc...Read More

Q. How do I know I will get my order?

Southwestern Company guarantees you will get the order. Although the transaction is between you and the student dealer, the student has contracted with Southwestern to guarantee delivery in the event the student misses you at delivery time or is physically unable to make the deliveries. Th...Read More

Q. What if I move before my order is delivered? What if I am on vacation when my order is scheduled for delivery?

Simply write in care of the Customer Contact Center and enclose a copy of the receipt to the following address. Be sure to include the address you have moved to.   If you are on vacation at the time of delivery, contact Southwestern or leave a note for the student. You may also leave the r...Read More

Q. Why is the product delivered at the end of the summer?

The Southwestern program helps college and university students earn money by running their own business. Typically, college students can not afford to purchase the product prior to selling it to families. In taking a deposit from you at the time of sale, the student remits the deposit (minus ne...Read More

Q. Canada: Is the product in Canada in Canadian or US dollars? Why might my credit card be charged a different amount than what the student told me?

 All products sold in Canada are in Canadian dollars. The credit card companies convert the dollars to US currency because Southwestern is a company based in the US. When the amount appears on your bill, it has been transferred back to Canadian currency. If there is a small discr...Read More